View my Bills Online using epost (2024)

Q: Should I continue to pay my bill from a particular ebiller via my usual channel until I receive my first ebill from that biller?
A: Yes. You should continue paying your bill as usual until you receive your bill through the RBC ebills service. Most ebillers will use their established billing cycle, so you should receive your ebill around the same time of the month that you receive your paper bill now.

Q: How will I find out when new ebillers become available?
A: The most current ebillers are listed under ebiller List. Click the “Add” button to see the list of all available ebillers.

Q: Will I still receive paper bills after I begin using RBC ebills?
A: Depending on your ebiller you may or may not receive your paper bill. For more information please contact your ebiller directly. A suggestion would be to print a copy of the ebill for your records when required.

Q: Can I use the RBC ebills service while travelling outside Canada?
A: Yes, you can use the RBC ebills service while travelling anywhere in the world, as long as you can connect to the RBC Online Banking with a supported 128-bit encryption browser. However, your mailing address must be within Canada.

Q: Do I automatically receive my bill when my account number at an ebiller is changed?
A: No. You will need to re-register for that ebiller using the new account number.

Q: What happens if I wish to cancel online banking and I currently use RBC ebills?
A: Please call us at 1 800 769-2555. A representative will discontinue your online banking access and cancel your RBC ebills service.

Q: What measures does RBC Royal Bank have in place to ensure my security?
A: We have gone to great lengths to ensure your confidentiality and security. We use several layers of robust security to ensure the confidentiality of your personal and financial information. We ensure that encryption is used for all online banking sessions or whenever personal or financial information is requested of you.
Our systems are protected by firewalls that securely separate our internal computer systems from the Internet. These firewalls prevent unauthorized Internet traffic, and are the best available technology for that purpose. Our systems operate in high security facilities staffed 24 hours a day, 7 days a week, under the supervision of security personnel. Timed log outs mean that online sessions are terminated after a period of inactivity, just in case you forget to log out or leave a computer unattended. Timed log outs are used with all functions of RBC ebills and online banking.

Q: Will my personal information be shared with any other companies? I don't want my name sold to any third parties or to get on any mailing lists.
A: No. RBC Royal Bank will not share your name or other personal information with third parties at any time, except as per your authorization to deliver the ebills, as agreed to in other agreements with RBC Royal Bank, or as required by law. For more information, please see our privacy policy and our privacy principles.

Q: Will the detailed billing information displayed in RBC ebills be used by RBC Royal Bank?
A: No. Royal Bank can only present bill summary information. Your bill details remain confidential, accessible only to you and the company billing you. RBC Royal Bank has no knowledge of this data. Please see the ebiller company privacy policies for information on how they protect your personal and financial information.

Q: What is SSL?
A: Secure Sockets Layer (SSL) is a security protocol that provides data encryption, server authentication, and message integrity for a connection to the Internet. Using SSL ensures that the information you exchange with RBC Royal Bank is encrypted when transmitted over the Internet. RBC Royal Bank uses SSL to protect consumers from unauthorized tampering or viewing of their account and billing information.

Q: What can I do to increase the security of my RBC Online Banking?
A: You can do several things to increase the security of your account:
Don't share your User ID or your password with anyone.
Change your password frequently. Changing your password every 30 days will make it difficult for others to guess your password.
After you've finished using RBC ebills and/or online banking, close your browser window(s). This will shut down the SSL link between your browser and the online banking site, and your User ID and password will need to be supplied again for any further access to your account.
If your browser supports an "Auto-Complete" function, such as Internet Explorer Version 5, disable it to reduce the likelihood that your password can be played back by another person at your computer. More details on this can be found on our Technical Tips Page.Use 128-bit encryption. Some browsers, both old and new, are configured to use 40-bit encryption only. You will not be able to access RBC ebills with a browser that does not support 128-bit encryption. If in doubt, you may test your browser encryption level on our Browser Test Page.
Maintain up-to-date virus protection software on your PC.

To get more information about security, please visit our Online Banking Security Page.

To get more information about privacy, please visit our Online Banking Privacy Page.

Q: How will I know when I have new bills to pay?
A: When you log in to RBC Online Banking, you'll be notified of new bills, statements, and notices you've received. Also, in your RBC ebills Inbox list, any unread items will appear in bold text. You can also choose to receive external email notifications of new ebills by updating your email preferences through the Update Profile area of online banking.

Q: Will I receive all my bills at the same time each month?
A: You can expect to receive your ebills at approximately the same time of the month your paper bill arrives now. Most ebillers are maintaining their established billing cycles.

Q: Once I add a new ebiller, how long until I start receiving my bill at the service?
A: You should receive your bill for the next billing cycle through RBC ebills. ebillers have varying policies, but most will also continue to send you a paper bill while you transition to the service.

Q: How many ebillers can I select?
A: As many as you want. You can receive electronic documents from an unlimited number of ebillers using this service.

Q: What is a mailer?
A: epost calls the companies that send you bills, statements and notices “mailers.” Within RBC ebills, mailers are the same as ebillers.

Q: How do I add or deactivate an ebiller?
A: You can make any changes to your ebillers in the ebiller List section. Click the ebiller link under the page's banner. Follow the instructions on the screen.
Note: When you deactivate an ebiller the deactivation is effective once the ebiller confirms the deactivation. You will know this has occurred when “DEACT” appears as the status beside the biller's name. Between the time you deactivate the biller and the DEACT status appears, a bill may be presented.

Q: What's the difference between a bill and a statement?
A: In the RBC ebills service, “bills” are items to be paid. “Statements” are informational only, such as your brokerage statement.

Q: Can I store my bills/statements/notices locally on my hard drive?
A: Downloading is not available at this time.

Q: How long are my bills/statements/notices stored on the system?
A: Bills/statements/notices are stored for up to seven years. This depends on the specific ebiller.

Q: What are notices and who sends them to me?
A: Both RBC Royal Bank and your ebillers send you notices regarding service issues, such as letting you know the status of an account you added or responding to a customer support request.

Q: Where do notices arrive?
A: Notices arrive in the Inbox area of the RBC ebills service.

Q: What happens after I fill out and submit the payment form?
A: Payments are processed the same as other online banking payments. The ebiller will credit your account as payment is received.

Q: How can I identify who I made a payment to?
A: From your RBC Online Banking Account Balances Page, under Pay Bills & Transfer Funds, click on the "Payment History" tab. Your Payment History identifies all of the payees you made payments to within the last six (6) months.

Q: How do I change the amount I want to pay on a bill?
A: On the Pay Bills & Transfer Funds page, the total due is entered automatically for you in the Amount field. However, you can change this amount to any amount you want to pay. Just type over the existing amount.

Q: What is the cut-off time in order to make a payment by its due date?
A: Payments made on business days before 6:00 p.m. your local time will be processed by us the same day. Payments made outside of the cut-off time will be processed by us on the next business day. Please keep in mind that the ebiller may need more processing time — generally 3 to 5 business days — to post the payment to your account. As a result, you may want to check with your ebillers to find out how far in advance you should make the payments in order to meet their due date.

Q: When will my bank account be debited for my payment?
A: Your payment account will be debited immediately. If you choose to post date your payment, the payment account will be debited on the payment date you entered.

Q: What if there are insufficient funds in my payment account when it is debited for a postdated payment?
A: RBC Royal Bank will advise you of any failed postdated transactions due to lack of funds through the Online Banking Message Centre. Please check your mail regularly. Your mail is accessible from the Account Balances Page under the Your Communications header. You will not be charged fees by RBC Royal Bank for having insufficient funds in your account when the postdated payment is attempted. However, some ebillers may charge fees if your payment has passed the due date. To avoid this, please ensure there are sufficient funds in your account on the day before when a payment is scheduled to occur.

Q: Can I re-pay a payment that was rejected for insufficient funds?
A: Yes. You can re-pay your payment at anytime you want. Just open a bill and click the "Pay" tab along the top of the bill.

Q: What if I disagree with a payment that appears on my bank account statement?
A: If you disagree with a payment that has been debited from your payment account, you should contact RBC Royal Bank Customer Support at 1-800-769-2555.

Q: Will I still receive a paper bill in the mail?
A: Yes, in some instances your paper bills may be continued after you begin using the service depending on what arrangements exist between each ebiller and you. However, if you’re not continuing to receive a paper bill and you’d like a copy of your ebill for your records, you can always print it out.

Q: What if I pay one of my bills in person?
A: If you pay one of your bills using another method, the ebiller will credit your account and your payment will appear as a credit on your next statement. You can just file the bill to remove it from the Inbox list.

Q: If I file a bill instead of paying it, can I change my mind later and pay it?
A: Yes. Find the bill in the Filed area. Click the ebiller’s name to open the bill, then click the “Pay” tab along the top of the bill and complete the Pay Bills & Transfer Funds page.Tip: To help you locate the bill quickly, you can sort the list. Click a column heading to sort.

Q: Can I pay with a credit card?
A: Yes. You can pay your bill with your RBC Visa account or from any account that you can access through online banking. Please note that payments from a Visa account which incur cash advance fees. Cash advances will also be subject to the daily limits of that Visa card.

Q: What are the browser requirements for RBC ebills?
A: RBC ebills will work with the following browsers:

• Internet Explorer 5.x and 6.x (Windows)
• Firefox 1.x and 1.5.x (Windows, Mac, Linux)
• Netscape 6.2 and 7.x (Windows, Mac, Linux)
• Safari 1.x and 2.x (Mac)
• Camino 1.x (Mac)
• Opera 8.6 and 8.5x (Windows)
• AOL 8 and 9 (Windows)

Q: The service is really slow. Why does it take so long for me to access it?
A: You will generally experience faster performance during non-peak hours for Internet use. Non-peak times include weekdays and in the middle of the night. Peak use of the Internet is on weekends and evenings. For RBC Royal Bank, peak times are also the Monday morning after the 1st and 15th of the month, common paydays.

Q: What if the service is unavailable?
A: If you receive a message saying the service is unavailable, please try again later. Service interruptions should occur rarely and RBC will work to get the service back online as quickly as possible should an interruption occur.

Q: Who should I contact for customer service?
A: You should contact either Royal Bank Customer Support or your ebillers, depending on the issue. Please see Customer Support Overview for more information.

Q: What happens if I no longer wish to be enrolled in RBC ebills?
A: Please follow the 2 steps outlined below:

1. Deactivate your ebillers

   To deactivate an ebiller:

   1. Go to the ebiller List area. Your list of ebillers will be displayed on this page
   2. Click the ebiller you want to deactivate, then on the ebiller detail page, click “Deactivate”
   3. On the confirmation page, click “Yes”


2. Call RBC Royal Bank Customer Support at 1-800-769-2555 stating that you would no longer like to be enrolled in the RBC ebills,service and a representative will be happy to cancel your RBC ebills service.

Once your account has been deactivated, the ebiller will resume sending you paper bills via Canada Post. The deactivation will become effective once the ebiller has sent a confirmation to you. You will know this has occurred when “DEACT” appears as the status beside the ebiller's name. Please note that depending on your statement date a bill may be presented between the time you deactivate the biller and the DEACT status appears online.

Q: What happens if I wish to cancel Online Banking and I use RBC ebills?
A: Please call RBC Royal Bank Customer Support at 1-800-769-2555 and a representative will delete your Online Banking access and cancel your RBC ebills service.

Q: How can I advise my billers of a change of address if I move?
A: If you change your address using "Update Profile" within Online Banking this will only modify your address with RBC Royal Bank. You should contact all your billers directly to let them know about your address change.